Flower Delivery Luton Returns, Refunds and Complaints Information
Our Commitment: Fresh Flowers Every Time in Luton
At Flower Delivery Luton, we are dedicated to providing only the freshest, highest-quality flowers to our customers in Luton and the surrounding areas. As a trusted local florist serving both households and businesses, we stand behind our fresh flowers guarantee to ensure every order arrives in beautiful, pristine condition. Your satisfaction is our top priority, and our returns, refunds, and complaints process reflects this commitment.
Freshness Guarantee & Freshness Window
We understand the importance of receiving flowers at their peak. That is why every bouquet and arrangement we create is covered by our fresh flowers guarantee. We promise your flowers will arrive vibrant and healthy, with a minimum freshness window of five days from delivery when cared for according to the provided instructions. In the rare event that you are not happy with the freshness or quality of your flowers within this window, please contact us promptly so we can resolve the issue to your satisfaction.
Damaged-on-Arrival Flowers
In the unlikely event your flowers are damaged on arrival, please inform us as soon as possible—ideally on the same day they are delivered. To assist with a speedy resolution, you may be asked to provide a clear description and a photo of the damaged flowers. We use this information to address the problem quickly and to uphold the high standards expected of a local Luton florist.
Refunds and Replacement Options
Your peace of mind is important to us. If your order arrives damaged or fails to meet our freshness guarantee, we offer flexible resolution options:
- Replacement: We can send a fresh replacement bouquet to you as soon as possible, ensuring you receive your flowers in top condition.
- Refund: If a replacement is not suitable, we are happy to provide a full or partial refund, depending on the nature of the issue and your preference.
Each case is handled with care and attention, always aiming to resolve complaints quickly and to your complete satisfaction. Please note that for eligibility, claims should be made within the freshness window and accompanied by the requested information such as photos or order details.
Complaints and Customer Care Process
If you have any concerns or complaints about your order or our service, we encourage you to reach out to us directly. Every complaint is logged and carefully reviewed by our Luton-based customer care team. We will acknowledge your complaint promptly and aim to resolve all issues as quickly as possible. Should your issue require further investigation, we will keep you informed throughout the process and provide a thorough resolution tailored to your needs.
We Value Your Trust as a Local Luton Florist
We take great pride in being a trusted local florist in Luton, supporting both residential and business customers who depend on the freshness and quality of our flowers. Your feedback and satisfaction are essential to our continued success and reputation within the community.
Thank you for choosing Flower Delivery Luton. We are here to make sure every floral experience is a delightful one. If you have questions or would like more information about our returns, refunds, or complaints process, please get in touch and a member of our friendly team will be happy to help.
