Flower Delivery Luton: Terms & Conditions

Introduction

Welcome to our Flower Delivery Luton service. These Terms and Conditions (“Terms”) set out the legal rights and obligations between you as a customer and us as the online provider of flower delivery services in Luton and nearby areas. By placing an order with us, you indicate your acceptance of these Terms. If you do not agree to these Terms, please refrain from using our online flower delivery platform. Our service is tailored for customers in Luton and its surrounding districts, and all orders are subject to these Terms.

Order Process

To order flowers from our Luton flower delivery service, you must complete our online ordering process. After selecting your desired bouquet or floral arrangement, you will be asked to provide accurate delivery details, including recipient name, full address in Luton or the specified surrounding area, preferred delivery date, and any special instructions. It is your responsibility to ensure all personal, recipient, and address details are accurate and complete. We cannot be held liable for delays or non-delivery due to errors in the details you provide.

Once your order is placed, you will receive a confirmation message to acknowledge receipt. Please note, this confirmation does not constitute acceptance of your order. Acceptance and completion of the contract between you and us occurs once we dispatch the ordered flowers for delivery. In the rare event we are unable to fulfil your order (for example, due to stock shortages or exceptional circumstances), we will inform you as soon as possible and offer an alternative product or a full refund.

Occasionally, due to seasonal availability or supply difficulties, certain flowers or materials may not be available. In such cases, we reserve the right to substitute with similar items of equal or higher value and quality, taking care to preserve the overall style and value of the arrangement. Substitutions will always be made with your satisfaction as a priority.

Payments

Payment for orders must be made in full before we process and arrange delivery of your flowers. We accept standard UK payment methods including major debit and credit cards. Payment details will be securely processed using encrypted payment gateways compliant with industry standards.

Upon checkout, you must ensure that the payment information provided is accurate and valid. We do not accept responsibility for non-fulfilment of orders due to declined payments or incorrect billing information. In the event of an issue with your payment, we will attempt to notify you so you may remedy the problem and allow your order to proceed.

All prices are listed in British Pounds Sterling (GBP) and include applicable VAT unless otherwise specified. Delivery charges, if applicable, will be clearly displayed at checkout before you confirm your order. We reserve the right to update prices at any time. Promotional offers or discount codes may be subject to additional terms and may be withdrawn at our discretion.

Delivery

Our flower delivery service covers Luton and the surrounding areas. We endeavour to deliver your flowers on your selected date, but specific delivery times cannot always be guaranteed due to variables such as local traffic or weather. Deliveries are made either by our trained delivery team or trusted third-party couriers.

In the event that the recipient is unavailable at the time of delivery, we will attempt to follow any delivery instructions provided. Where this is not possible, flowers may be left with a neighbour or in another safe location; a delivery card will be left to notify the recipient. If a re-delivery is required due to incomplete or inaccurate address details, an additional delivery fee may be charged.

We are not liable for delays arising from circumstances outside our reasonable control, such as adverse weather, road closures, or supply chain issues. We will, however, strive to keep you informed and resolve any delivery issues efficiently.

Cancellations and Amendments

You may cancel or amend your order at any time up to 24 hours before the scheduled delivery date. To arrange a cancellation or modification, please contact our customer support using the contact methods stated on our website. Orders for same-day delivery cannot generally be cancelled once processing has commenced. After the 24-hour cut-off or after dispatch, cancellations may not be possible and no refund will be due.

If you wish to amend your order details (such as delivery address, message card, or bouquet selection), please contact us as soon as possible. We will make reasonable efforts to accommodate your request but cannot guarantee changes once the preparation or delivery process has started.

If we need to cancel your order for reasons beyond our control, including product unavailability or forces beyond our influence, we will inform you as soon as possible. In such cases, a full refund will be provided via your original payment method.

Returns and Refunds

Due to the perishable nature of flowers, returns are only accepted in cases where your delivery is incorrect, damaged, or fails to meet the confirmed specifications. If you believe your flowers are defective or not as described, please notify us within 24 hours of receipt. Photographic evidence may be required to assess and verify the issue.

Following verification and at our sole discretion, we may offer a replacement, a partial refund, or full refund. Refunds will be processed as promptly as possible – usually within five working days of agreement. Please note, in some circumstances, a collection of the delivered items may be required for further investigation.

We are not responsible for deterioration of flowers after delivery caused by improper care, placement near heat sources, or failure to follow accompanying care instructions. We regret we cannot offer refunds based on issues outside our control, such as changes in recipient availability, incorrect delivery information, or personal taste preferences.

Our Liability

Our liability to you in connection with any order is strictly limited to the value of that order. While we take every care to ensure the freshness and quality of our flowers, natural variance can occur, and flowers are subject to seasonal availability.

We are not responsible for any loss (including loss of profit, data, or goodwill), costs, or damages that are indirect or consequential, or for any delay in delivery, except where such limitation is not permitted by law. Nothing in these Terms seeks to limit or exclude liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable law.

Personal Data and Privacy

We are committed to safeguarding your privacy. Any personal data collected during your use of our website or in the course of ordering flowers is processed in accordance with current UK data protection legislation. Your details are used only for the purpose of fulfilling your order and providing you with a quality flower delivery Luton experience, unless you have opted in to receive promotional updates.

Further information on how we handle your data is provided in our Privacy Policy, available on our website.

Intellectual Property

All content on our website, including images, product descriptions, logos, and branding, is owned or licensed by us and is protected under UK intellectual property law. Reproduction, copying, or use of our content for commercial purposes is strictly prohibited without our prior written consent.

Force Majeure

We shall not be liable for failure to perform our obligations under these Terms where such failure is the result of events or circumstances beyond our reasonable control, including but not limited to natural disasters, strikes, fire, flood, acts of terrorism, or traffic incidents affecting delivery logistics.

Governing Law and Jurisdiction

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from or in connection with these Terms or the use of our flower delivery Luton services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Changes to Our Terms

We reserve the right to revise and update these Terms and Conditions at any time. Changes will be posted on our website and will apply to any subsequent orders placed. You are advised to regularly review these Terms to ensure your familiarity with the latest version.

Customer Service and Contact

Should you have any questions about these Terms, your flower order, or our Luton flower delivery service, please refer to our website for details of how to contact our customer support team. Our team will be pleased to assist you with any queries, feedback, or concerns you may have regarding your order.

Applicability of These Terms

Please note that these Terms and Conditions are applicable to all customers ordering flower delivery in Luton as well as in the surrounding areas served by our business. By placing an order, you confirm your acceptance of these Terms, which form the basis of your agreement with our flower delivery Luton company.

Company Information

This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.

Our business correspondence address is .

HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Luton, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.

All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Luton.

For assistance with orders, returns or account queries, please fill out the Contact Us form.